Under the United Kingdom's Distance Selling Regulations you have the right to
cancel your order within 7 working days from date of delivery for full credit or
refund less any applicable delivery charges plus an administration charge of 15%
of the price of the product. Under these conditions we agree to refund your money
within 30 days of cancellation.
You will be liable for the cost of returning the Products to Us. In the unlikely
event that you wish to return the Products, you must contact Us either by email
or by telephone first to obtain an authorisation code. WE DO NOT OFFER A FREE TRIAL
SERVICE. IF THE PRODUCT HAS BEEN USED, WE WILL NOT ACCEPT THE RETURN.
- Because of the nature of our products and to ensure quality to all of our customers
we can only issue a refund for products that have been unopened and unused, that
have been shipped to you out of error, or products that can be proven to be damaged
- You will be refunded at the price you paid for the product at the time of your order.
- Products must be returned to our Returns Department within 7 days from authorisation.
We are unable to accept returns of un-wanted and non-faulty items after the 7 days.
- Any 'FREE GIFTS' with the products must also be returned.
Damaged in Transit (rejected)
In the event that your order is visibly damaged on delivery, DO NOT ACCEPT the delivery
and enter on the courier consignment sheet 'DAMAGED' along with a brief
description on how or where the item has been damaged. The item will be returned
to us and we will arrange for a replacement to be sent out.
Damaged in Transit (accepted)
If you do happen to accept delivery of goods and discover they are damaged, DO NOT
USE THE GOODS, you must report this to us within 24 hours and describe the damage
in as much detail as possible. You will waiver your right to a replacement if you
use the damaged goods. You must retain all original packaging. Any claims made after
this time will be considered unreasonable and not accepted.
To return a product, please download, complete and then print out the following
Please return the completed form with the product.